At Diet Mall, we value your trust and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data in accordance with Indian law.
Name, email, phone number, and delivery address.
Payment details (processed securely – we do not store your card/bank information).
Browsing data like IP address and cookies.
To process and deliver your orders.
To send updates and offers (only if you agree).
To follow Indian legal requirements.
We never sell or rent your personal data.
We may share it only with courier partners, payment gateways, or if required by law.
We use secure technology and practices to protect your data from misuse, unauthorized access, or loss.
Our website uses cookies to improve your shopping experience. You can disable them anytime from your browser settings.
You can request to update or delete your data.
You can opt-out of marketing emails anytime.
We may update this policy from time to time. Any changes will be posted on this page.
If you have any concerns or complaints about your personal information, you may contact our Grievance Officer. We will address your queries within 30 days as per Indian IT Rules, 2011.
Grievance Officer: Rizwan Ahmed
Email: info@dietmall.in
Phone: +91 9899331197
Address: Ch. Harbans Bhawan, 71-B, 1st Floor, Taimoor Nagar, New Friends Colony, New Delhi – 110025
Orders are processed within 1–2 business days.
Delivery timelines:
Standard: 5–7 business days
Express: 2–3 business days
Shipping charges depend on method & location. Free shipping may be available on orders above a certain amount.
Tracking details will be shared by email once your order is shipped.
Please provide accurate shipping details. We are not responsible for delays or lost packages due to wrong addresses.
Delays may occur due to courier issues, holidays, or unforeseen reasons (we’ll inform you).
We want you to be happy with your purchase.
Returns must be requested within 24–48 hours of delivery.
Item should be unused, unopened, and in original packaging.
Perishable goods (like dry fruits) are non-returnable, except if wrong or damaged.
Contact us at info@dietmall.in with your order number and issue details.
Our team will guide you through the process.
Customers pay return shipping unless the mistake is ours (wrong or damaged product).
Refunds are processed within 7–15 business days after approval.
Actual refund time depends on your bank/payment provider.
If you need an exchange (e.g., damaged product), contact us immediately.
Perishable goods, personalized products, and gift cards cannot be returned.
If you receive a damaged product, send us photos immediately. We will replace or refund.
For return or refund queries, contact us:
Email: info@dietmall.in
Phone: +91 9899331197
Address: Ch. Harbans Bhawan, 71-B, 1st Floor, Taimoor Nagar, New Friends Colony, New Delhi – 110025
